Frequently Asked Questions

Pre-order

Thank you for your interest in our product!

By placing a pre-order, you’ll secure your item before it officially launches.

Please note that your order can be ship within 4 weeks.

We appreciate your patience and support as we work to deliver a high-quality product to you.

If you have any further questions, please feel free to contact us!

How do I track my order ?

As soon as your package ships, you’ll receive an email with a tracking number and a link to the carrier’s website.

Log in to your Lovisy account to monitor your order status.

If you don’t see the email within 24 hours, please check your spam folder or contact us at support@lovisy.com – we’re happy to help!

When will my order ship ?

Your order will be processed within 2-5 business days before shipping.

In rare cases, tracking information may not update or show "Delivered" prematurely.

If this occurs, please contact us for assistance.

What shipping methods are utilized ?

We offer free standard shipping . 

We use outside delivery companies (UPS, FedEx, DHL, and USPS), we cannot guarantee these delivery times.

Please allow 2-4 business days for dispatch and 3-7 business days for delivery.

What is Lovisy’s return policy?

We want you to love every Lovisy piece!

If you are not satisfied, you may return the item within 60 days from the date of order.

In order to protect the health and hygiene of all our customers, we ask that you wear underwear or bottoms when trying on items.

Returns and exchanges are possible in the following cases:

The item has not been worn, has not been washed, has intact tags, is in its original packaging, and was purchased within 60 days.

Free gifts, bras & underwear and items marked final sale are not eligible for return.

How do I request an exchange or return for my order ?

If you want to have a return or an exchange, please contact us at support@lovisy.com , and inform us of your order number and your exchange/return request. 

We will solve the problem for you properly, we hope to find out what the problem is and continue to improve, everything to give you a better experience.

If your return is accepted, we will process your refund and apply it to the original payment method. We will notify you via email.

Please note：As processing times for banks or payment platforms may vary, it may take 15-30 days for you to receive your refund.